Refund policy

Returns and refunds

You may return any unused and undamaged Gyllstad product within 14 days from receipt of your order. Please note, that fabric by the meter are cut to order and cannot be returned or exchanged. Any product identifiers or tags must still be attached.

Pack your products properly so they can travel safely back to us. As soon as your return is received and registered in its original condition, your refund minus the return freight cost is released back to your account. It may take up to 5 bank days before you can see the credit in your account. Please note that your original shipping cost will not be refunded.

Within Sweden

 If you wish to make a return, please send us an email at team@gyllstad.com, and we will send you a return freight label. The return freight cost is 69 SEK. You are also welcome to make your return, free of charge, in our Stockholm Shop at Sankt Paulsgatan 20.

Outside of Sweden

We do not offer free returns, the cost of the return freight is paid by the customer. If you wish to make a return, please send us an email at team@gyllstad.com to inform us about your return and receive our return adress. Drop your return package off at your local Post Office or DHL service point.

Exception/non-returnable items

Please note, that fabric by the meter are cut to order and cannot be returned or exchanged.

Reclamations

If you receive any inaccurate or damaged products please contact us as soon as possible within the 14 days, and we will help you arrange a free return. Replacement or refund of a defective product will be sent free of charge. Before sending any items back to us please send an e-mail to team@gyllstad.com and we will give you further instructions.