Shipping policy

All orders are processed within 1-2 business days. If there is any delay of your order dispatch, we will contact you by e-mail. Please note that before Christmas, during July and during campaigns our delivery time may increase a bit. All orders are shipped by Postnord, DHL freight or DHL Express. You can also choose to pick up your order free of charge in our Stockholm Shop at Sankt Paulsgatan 20. Once your order is shipped you will receive an e-mail with information on how to track and collect your package.

If your package doesn’t arrive within the expected delivery time, please contact us at team@gyllstad.com. If your package is damaged when delivered, please point this out to the carrier and then contact customer service at the courier directly. Save all packaging. Orders cannot be redirected once they are dispatched. Ulrika Gyllstad AB cannot be held responsible for any delays depending on a third party. In the case that any technical errors regarding stock or price occurs, we reserve the right to cancel your order. You will then be notified and the money will be credited to your account.

Delivery time

Total delivery time for orders within Sweden are 1-4 business days.

For International orders delivery time is normally 3-10 business days depending on your delivery address.

Taxes, VAT & import duties

For orders sent to a consumer resident in an EU Member State VAT (25%) is included in the price.

For orders outside the EU, VAT is not included. You may need to pay VAT, import duties, and taxes. These are applied when the package arrives to your local customs in your country of delivery. We are unable to advise if you will have to pay any VAT, import duties or taxes. For information regarding additional fees issued by your local government, please contact your national customs office. Any local taxes and customs fees are paid by the customer.